Frequently Asked Questions
FAQ
Payments
What forms of payment do you accept?
We accept Visa, MasterCard, Discover, American Express as well as Apple Pay, Google Pay and ShopPay.
Store orders & Pick Ups
What do I do if my order is wrong or if I am missing items from my order?
If you would like to request a refund because of a missing item in your order or you received the wrong order, please contact the restaurant where you placed your order. To find the restaurant location’s phone number, select “Find a Restaurant” in the top-left corner of your screen (in the drop-down menu if viewing on mobile). Search for and select the restaurant location you visited to view the restaurant’s phone number.
Recovery options may vary and are at the discretion of each restaurant. Please note that once your refund is processed, the time it will take for funds to post to your account will depend on your financial institution’s policy.
Delivery
Is the entire menu available for delivery?
Delivery options and availability vary by location. Depending on delivery service availability, or your selected third-party delivery app. Please note that menu prices for delivery are higher than at restaurant.
How do I place a delivery order?
You have multiple options to place an order for delivery. While delivery options, hours, and availability vary by location, you can place a delivery order on the web, or through the following third-party delivery providers: DoorDash. We continues working to enhance options for delivery to best suit the needs of our restaurant Guests.
How can I change or cancel my order?
Orders must be canceled before the restaurant has started working on your order. If your order was processed through DoorDash, please contact DoorDash Support directly if you need to cancel your order.
What should I do if I have an issue with a DoorDash order?
For ordering or payment issues, please follow these instructions. If your issue still isn’t resolved, please contact DoorDash directly at 1-833-430-1315.
Catering
What sets catering from Quickway Hibachi apart from its competition?
The quality of our food, the presentation of our product, and our dedicated Catering Coordinator delivering quality customer service.
How do I place a catering order?
To place an order please contact your local Quickway.
How early do I need to place my order?
Please place your order at least 24-hours in advance.
Can I get catering delivered?
Yes, most places deliver. Please contact our Catering Coordinator at your nearest location for delivery options. Delivery charges may apply.
What is the cancellation policy?
Do your foods contain allergens?
Many of our products contain or may come into contact with common allergens, including wheat, peanuts, soy, tree nuts, milk, eggs, fish and shellfish, sesame, and sulfites. For ingredients and nutrition information for every item on our menu visit our nutrition page.
Why is catering pricing different from standard pricing?
Our catering pricing is based on the cost of feeding groups of people. We take extra steps to make the catering experience convenient and professional.
read Quickway Hibachi full FAQ.