Contact Support
Delivery
How do I place a delivery order?
Order via Quickway’s website, or third-party platforms like DoorDash/Uber Eats. Select items, choose delivery, and check out.
How can I change or cancel my order?
Changes/cancellations must be made **immediately** after ordering. Contact Quickway or the delivery platform (if third-party) ASAP.
What should I do if I have an issue with a DoorDash order?
Contact DoorDash support via their app/website for refunds or replacements.
Who should I contact if I have a delivery issue?
For **Quickway website** and **third-party deliveries (DoorDash, Ubereats etc.)**: Contact their support.
How long will it take to deliver my food?
Typically **30–60 minutes**, depending on location and demand. An estimated time will display at checkout.
Can I schedule my delivery time?
Yes! During checkout on Quickway’s website/third-party apps, select a future delivery window.
Can I cancel my delivery after I've submitted my order?
Cancel within **1–2 minutes** of ordering via the website. After that, contact DoorDash and Ubereats support.
What if my delivery order is inaccurate?
Contact the delivery platform (DoorDash/Uber Eats) support for a refund/replacement.
Can I modify my order after it's been submitted?
Modifications are unlikely after submission. Call the support immediately to request changes.
Does Quickway deliver our food if I order through their online order website?
Yes, but deliveries are fulfilled by third-party services (DoorDash, Ubereats etc.). Delivery options appear at checkout.
Who do I contact regarding delivery payment issues, including refund requests?
For **Quickway website/ **third-party orders**: Contact the delivery platform’s customer service.
Catering
What sets catering from Quickway Hibachi apart from its competition?
Quickway offers customizable hibachi meals, fresh ingredients, and bulk portions at competitive prices, with flexible delivery/pickup options.
How do I place a catering order?
Order online via Quickway’s catering page, call your local restaurant, or email catering requests.
How early do I need to place my order?
At least **48 hours** in advance for large orders; some locations may accommodate shorter notice.
Can I get catering delivered?
Yes! Delivery is available for catering orders—select the option during checkout or ask when ordering.
What is the cancellation policy?
Cancellations typically require **24–48 hours’ notice** for a full refund. Late cancellations may incur fees.
Do your foods contain allergens?
Allergen info is available on Quickway’s website or by request in-store. Common allergens (soy, gluten, etc.) are present in some dishes.
Why is catering pricing different from standard pricing?
Catering includes bulk portions, packaging, and often additional services (setup/delivery), which adjust the cost.
Can I modify my catering order once it's been placed? What if I pre-paid for it?
Contact Quickway **at least 24–48 hours** before the event. Pre-paid modifications may qualify for refunds/store credit, depending on timing.
food
Where can I find allergen information?
Check Quickway’s website, request an allergen guide in-store, or ask staff for details.
I am a vegan. What can I eat? I am a vegetarian. What can I eat?
Vegan: Tofu hibachi.
Vegetarian: Add options like noodles, fried rice, and yummy sauces.
Where can I find nutritional information?
Available on Quickway’s website or in-store upon request.
I love the teriyaki sauce and yummy sauce. Can I buy them by the gallon?
Some locations sell sauces in bulk—call your nearest Quickway to inquire.
GIFT CARDS & COUPONS
Where can I find coupons?
Check Quickway’s website, email newsletters, or third-party sites.
Where can I buy gift cards?
Online (Quickway’s website), in-store.
How can I check my gift card balance?
Visit Quickway’s gift card page.
Where can I buy 10 or more gift cards at a time?
Contact Quickway’s corporate/bulk sales team for volume discounts.
What do I do if my gift card has no balance or is not swiping at the register?
Call customer service (number on the card) or visit Quickway’s gift card support page.
What do I do if my gift card is lost or stolen?
Report it immediately. If registered, the balance might be recoverable; otherwise, replacements are not guaranteed.
How do I get cash back for my Quickway gift card balance?
Gift cards cannot be redeemed for cash unless required by state law. Check local regulations.
Can I modify my catering order once it's been placed? What if I pre-paid for it?
Contact Quickway **at least 24–48 hours** before the event. Pre-paid modifications may qualify for refunds/store credit, depending on timing.
ORDERING
What do I do if my order is wrong or if I am missing items from my order?
Contact the restaurant or delivery platform immediately for a correction/refund.
Is there a place to add special instructions to my online website order?
Yes! Look for a “Special Instructions” box during checkout (e.g., “no onions,” “extra sauce”).
I've got this gift card. Can I use it within the website?
Yes! Add the gift card number during checkout under “Payment Methods.”
Where do I pick up my online website order?
Check the confirmation email for instructions—usually at the counter or designated pickup area.
How do I use an offer in the online website?
Apply promo codes at checkout or activate deals in the “Offers” section before ordering.
How do I order food via the world wide web (assuming this whole internet thing isn't just a passing fad)?
Visit Quickway’s website, select items, choose pickup/delivery, and check out. The internet is still going strong!
Can I cancel my online order after I've submitted it?
Cancel within **1–2 minutes** via the website. After that, call the store directly.